FAQ’s

Here are some of the most asked questions by our customers

You can book a tour through multiple channels:

  • Online – Visit their website and select a package.
  • Phone Call – Speak to a travel consultant for personalized assistance.
  • Email Inquiry – Send an email with your travel preferences and receive recommendations.

Yes! Sonstar specializes in tailor-made itineraries based on your preferences, budget, and travel dates. Whether you want a honeymoon getaway, adventure trip, or cultural tour, they can design a package that suits your needs.

Sonstar offers travel packages to local and international destinations, including:

  • African Safaris – Masai Mara, Serengeti, Kruger National Park.
  • Beach Holidays – Dubai, Zanzibar, Seychelles, Maldives and Mauritius.
  • City Tours – Dubai, Paris, London, New York.
  • Historical & Cultural Trips – Egypt, Rome, Indonesia, Kyoto.
  • Adventure Travel – Mount Kilimanjaro, Mount Kenya, Victoria Falls

Sonstar provides visa application assistance, including:

  • Guidance on required documents – Passport, photos, financial statements.
  • Filling out application forms – Ensuring accuracy and completeness.
  • Submission & follow-up – Tracking the application process.
  • Express visa services – Fast-tracked processing for urgent travel.

Sonstar accepts multiple payment options for convenience:

  • Credit/Debit Cards – Visa, Mastercard, American Express.
  • Mobile Payments – M-Pesa, Airtel Money.
  • Bank Transfers – Direct deposits to our bank account.
  • Paypal Transfer – Pay directly through our paypal account

Yes, Sonstar offers travel insurance to cover:

  • Medical Emergencies – Hospitalization, doctor visits, and medication.
  • Trip Cancellations – Refunds for unforeseen cancellations.
  • Lost Luggage – Compensation for missing baggage.
  • Flight Delays – Coverage for unexpected delays and missed connections.

Yes, but cancellation and rescheduling policies vary by package. Some key points:

  • Refunds depend on timing – Early cancellations may qualify for partial refunds.
  • Rescheduling is possible – Subject to availability and additional fees.
  • Non-refundable bookings – Some discounted packages may not allow cancellations.

Yes! Sonstar provides special discounts for group bookings, including:

  • Corporate Retreats – Business teams traveling together.
  • Family Vacations – Discounts for families booking multiple tickets.
  • Student Trips – Affordable packages for educational tours.
  • Wedding & Honeymoon Groups – Special rates for destination weddings.

You can reach Sonstar through:

  • Phone – Call our customer service hotline (+254 705 024001 0
  • Email – Send inquiries for personalized assistance. info@sonstartravels.com
  • Website Contact Form – Submit questions online.
  • Social Media – Connect via Facebook, Instagram, Linkedin or Twitter.